1. Cancellation for the Student of a lesson must be made AT LEAST 24 hours prior to the scheduled lesson time or a penalty of 10% is imposed. In order to receive a make-up lesson, look at Item #6 for instructions.

2. No shows or failure to notify your Coach within 24 hours is considered a forfeited lesson. There are NO REFUNDS on forfeited lessons.

3. No more than 2 Cancellations are allowed in a 5-lesson time frame.

4. In the case that a Coach has to cancel a Student’s lesson, the Coach will send the Student an email at least 48 hours in advance stating as to why.  At this point the Student will receive a full refund debited back to the Student’s debit card. This will give the Student enough time to find another Coach. We can propose a suitable substitute Coach if needed. In the case of a cancellation on the Coach’s part a full refund will be debited back to the Student’s card.

5. Any lessons cancelled by both the Coach and the Student at least 24 hours ahead of the scheduled, a Student can receive a make-up lesson at a time that’s convenient to both the Coach and the Student. The Student will be refunded in full, and the lesson will have to be re-booked.

6. Should you decide to stop taking lessons altogether, please give your Coach at least a 2 lessons notice.

7. All lesson are paid in advance. Each payment is an individual lesson.

8. Payments can be made via Visa, MasterCard, or Debit Card and will be debited to the same in case of a Cancellation.
(For your convenience, we can keep your credit card number on our secure server in the case of refunds.)



Exceptions will be made with respect to School breaks, Christmas, March Break, Religious and any other Statutory Holidays.

Please advise your Coach as soon as you know you will have to miss a lesson due to these previously mentioned breaks.